As a community ambassador, one of your key responsibilities is to track the common questions asked by the community. This involves monitoring social media, forums, and other platforms where community members interact.
Your goal is to draft a new or updated version of the FAQ support response guide for questions that are frequently asked by the community, but are not already answered in the existing FAQ guide. This will help to ensure that community members have access to accurate and up-to-date information that can help them to resolve their issues quickly and easily.
To get started, begin by reviewing the existing FAQ guide to identify any gaps in the information provided. Look for questions that are commonly asked but not yet covered in the guide.
Once you have identified the gaps, conduct research to gather the information needed to answer these questions accurately. This may involve reaching out to subject matter experts or conducting your own research.
When drafting the new FAQ entry, make sure that the language used is clear and easy to understand. Use examples and provide step-by-step instructions if necessary to help community members to follow the instructions and solve their problems.
Finally, review your draft carefully to ensure that all information provided is accurate and up-to-date. Once you are satisfied with your draft, submit it to the appropriate team for review and approval before publishing it to the community.
By taking on this task, you will be helping to ensure that community members have access to the information they need to resolve their issues quickly and easily, while also helping to build a strong and engaged community.