Resolve support question from community

As a community ambassador, one of your tasks is to track support questions asked by the community and resolve them by responding directly or sharing a link to a previous response, a link to the appropriate documentation or FAQ entry.

To achieve this, you should keep an eye on the community forums, social media pages, and any other platform where community members may ask for support. Once you identify a support question, you should:

1. Read the question carefully to understand the issue.
2. Check if there is an existing response to the question. If there is, share the link to the previous response with the community member.
3. If there is no previous response, research the issue and provide a detailed response to the community member.
4. If the issue is complex and requires further investigation, escalate it to the appropriate team within the organization.
5. Always be polite and professional in your responses, and thank the community member for reaching out.

By resolving support questions from the community, you help to improve the overall experience of community members and promote a positive image of the organization.